Business Process Automation
that removes the manual work, for good.
Navigator builds business process automation for Canadian businesses: client onboarding, lead follow-up, internal workflows, reporting, and AI-powered processes, designed around how your business actually runs, not how a generic template assumes it does.
QUICK FACTS
- WHAT IT IS
- Business process automation replaces manual, repeatable steps in workflows such as onboarding, invoicing, and follow-up with software so work runs consistently without constant human effort.
- PRICE RANGE
- Automation is built inside a Navigator engagement of $5,000 to $10,000 per month (10 to 15 hours per week), with ongoing support at $2,000 to $5,000 per month.
- TIMELINE
- A focused automation project can be completed in as few as four to six weeks, inside a full engagement of 10 to 16 weeks.
- WHO IT'S FOR
- Founders and CEOs of Canadian service businesses between $500K and $15M+ in annual revenue.
- LOCATION
- Navigator is based in Sudbury, Ontario and serves clients Canada-wide.
WHY BUSINESS PROCESS AUTOMATION
Every manual task is a tax on your growth.
At the $1M–$5M stage, most Canadian businesses are running dozens of manual processes every week. The client is onboarded manually. The follow-up is sent manually. The report is compiled manually. The approval is chased manually.
Each of those manual steps takes time, introduces error, and requires someone's attention. At scale, they become the ceiling, not because the market won't grow, but because the operational infrastructure won't support it.
Business process automation removes that ceiling systematically. Every automated process frees capacity. Every freed hour compounds. The businesses that automate well don't just work less; they scale further, faster, with the same team.
YOU NEED BUSINESS PROCESS AUTOMATION IF
- Your team manually enters data between systems that should sync automatically
- Client onboarding requires a human to complete a checklist every single time
- Lead follow-up depends on someone remembering to send a message
- Reports require someone to compile them manually each week or month
- Approval requests require chasing people through email or Slack
- New team members have to be trained on manual processes that shouldn't be manual
- You're adding volume but adding proportional headcount to handle it
- Errors and dropped tasks are a recurring operational problem
WHAT WE AUTOMATE
Business process automation services from Navigator.
Every automation is built on a documented process. We define the workflow first, then automate it, so the result is reliable, maintainable, and scalable.
Client Onboarding Automation
Every new client triggers a complete automated sequence: welcome email, intake form, folder creation, contract routing, and kickoff scheduling. Zero manual steps. Consistent every time.
Lead Follow-Up & CRM Automation
Automated lead routing, multi-step follow-up sequences, deal stage triggers, and pipeline management. Your sales process runs automatically between human touchpoints, no dropped leads, no forgotten follow-ups.
Internal Workflow Automation
Status updates, approval routing, task creation, notification triggers: the internal plumbing of your business running automatically. Make (formerly Integromat), Zapier, and n8n orchestrate tasks across your entire tech stack.
Reporting & Dashboard Automation
Automated data pulls from your CRM, project management tools, and financial systems, assembled into dashboards and reports that update without anyone touching them. You review numbers, not compile them.
AI-Powered Process Automation
LLM-integrated workflows that go beyond if/then logic. Document processing, content generation, email drafting, categorization, and intelligent routing: automation with a judgment layer. See our <a href='/ai-automation' class='text-primary hover:underline'>AI automation services</a> for more.
Automation Audit & Rebuild
Already running automations that break, drift, or underperform? We audit your existing stack, identify failure points, and rebuild the architecture for reliability. Most businesses with existing automations are at 40–60% of possible capacity.
Average hours reclaimed per week per business through automation
Delivery time for a focused business process automation project
Manual steps in a well-architected onboarding or follow-up sequence
Years of operational systems experience behind every build
BUSINESS PROCESS AUTOMATION FAQ
Common questions about business process automation in Canada.
CLIENT RESULT
8 hrs → 40 min weekly reporting
“We had 11 systems that refused to talk to each other and a team that was copy-pasting data between them for 8 hours a week. Navigator diagnosed the constraints in week one and had us running a unified architecture by day 60. Dawn doesn't give you a strategy deck, she builds the thing.”
MARC THIBEAULT
CEO, ONTARIO MANUFACTURING
NOT READY TO ENQUIRE?
Score your own operations first.
25 checks across 5 operational pillars. Your score and your gaps appear on screen in about 7 minutes, before anything is asked of you.
SEE MY OPERATIONS SCOREREADY TO AUTOMATE YOUR BUSINESS PROCESSES?
Book a business process automation call.
45 minutes. We'll identify your highest-value automation opportunities and tell you exactly what we'd build, and what the time savings look like.
Sudbury, Ontario · Business process automation for Canadian businesses coast to coast