The Business Operations Audit
that tells you exactly what to fix, and in what order.
Navigator's two-week Operations Audit maps every workflow, identifies every bottleneck, and delivers a prioritized 90-day blueprint, so you stop guessing about what's wrong and start building what's missing.
QUICK FACTS
- WHAT IT IS
- An operations audit is a structured diagnostic that maps a company's workflows, tech stack, team structure, and bottlenecks to identify the single highest-leverage operational constraint.
- PRICE RANGE
- Navigator's Strategy Map diagnostic is a one-time $1,500. A full build engagement that includes the audit runs $5,000 to $10,000 per month.
- TIMELINE
- The audit phase runs about two weeks, inside a full engagement of 10 to 16 weeks.
- WHO IT'S FOR
- Founders and CEOs of Canadian service businesses between $500K and $15M+ in annual revenue who want a clear picture before committing to a build.
- LOCATION
- Navigator is based in Sudbury, Ontario and serves clients Canada-wide.
WHAT YOU GET
The clearest picture of your business you've ever had.
Most Canadian Founders know something is broken in their operations. They just don't know exactly what, or where to start. An operations audit answers both questions with precision.
Over two weeks, Navigator embeds into your business, interviewing your team, walking through your workflows, auditing your tools, and reviewing your documentation. We surface every constraint, gap, and risk in a prioritized architectural blueprint that tells you exactly what to build and in what sequence.
The blueprint is not a generic strategy document. It is a specific, scoped, sequenced build plan for your business, ready for immediate implementation.
WHAT THE BLUEPRINT INCLUDES
- → Full workflow map of every critical process
- → Prioritized bottleneck list ranked by business impact
- → Risk assessment: single points of failure and key-person dependencies
- → Tech stack audit and integration gap analysis
- → SOP gap analysis and documentation priority list
- → 90-day phased build plan with specific actions and timelines
YOU NEED AN OPERATIONS AUDIT IF
- Revenue is growing but you feel like the wheels are coming off
- You know something is wrong operationally but can't pinpoint what
- You're planning to hire and want to build the right infrastructure first
- You've just won a large contract and need to scale delivery quickly
- Your team is capable but the workflow around them is unclear
- You've tried to delegate and it keeps failing; the system is the problem
- You're preparing to raise investment or sell, and need clean operations
- You want an outside perspective on your business before your next growth push
WHAT WE AUDIT
Six areas covered in every Navigator operations audit.
No area of your operations is left to assumption. We audit every dimension of how your business executes and delivers.
Workflow Mapping
Every critical business process documented end-to-end: who does what, in what order, with what tools, at what decision points. Most businesses discover 3–5 major undocumented processes they've been running on institutional memory.
Bottleneck Identification
Every constraint ranked by business impact. We identify where Founder involvement is unnecessary, where manual steps create delay, where errors compound, and where automation could eliminate entire categories of work.
Risk Assessment
Single points of failure, key-person dependencies, undocumented institutional knowledge, and operational gaps that represent meaningful business risk, identified and prioritized before they become crises.
Tech Stack Audit
A full inventory of your current tools and systems: what you're paying for, what's actually being used, what's missing, and where integrations between tools are creating manual bridges instead of automatic flows.
SOP Gap Analysis
A map of every process that exists only in someone's head. We document what exists, identify what's missing, and prioritize the documentation needed to make your team independent of any single person.
90-Day Blueprint
The prioritized build plan. Not a vague roadmap, a specific sequence of what to build first, in what order, by what deadline, using what resources. Organized by impact and difficulty so you know exactly where to start.
THE AUDIT TIMELINE
Two weeks. A complete operational picture.
Week 1
Reconnaissance
- → Team interviews: Founder, operators, front-line staff
- → Process walkthroughs for all critical workflows
- → Tech stack and tool inventory review
- → Document and SOP review (or absence documentation)
- → Observation of real-time operations where possible
Week 2
Blueprint Delivery
- → Analysis and synthesis of all reconnaissance findings
- → Bottleneck ranking by business impact
- → Risk assessment and single-point-of-failure mapping
- → 90-day build plan design and sequencing
- → Blueprint presentation session with full Q&A
OPERATIONS AUDIT FAQ
Common questions about the Navigator operations audit.
READY TO SEE YOUR BUSINESS CLEARLY?
Start with an operations audit.
Two weeks. A complete map of your operational constraints. A prioritized blueprint for what to build next. An honest starting point for your next stage of growth.
Based in Sudbury, Ontario · Operations audits for Canadian businesses across all provinces