Privacy Policy

Navigator ("we," "our," or "us") is committed to protecting the privacy of individuals who interact with our website at navigatoroa.com and our related services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. By using our website or submitting your information through any of our forms, you consent to the practices described in this Policy.

We collect personal information only when you voluntarily provide it to us. This includes: Contact and Lead Information When you submit a contact form, request a strategy call, download a resource, or register for a masterclass, we may collect your name, email address, company name, job title, and self-reported annual revenue range. Communication Records When you correspond with us by email or through our chat widget, we retain those communications to provide continuity of service. Website Usage Data We automatically collect technical information including your IP address, browser type, device type, referring URL, pages visited, and time spent on pages. This data is collected through Google Analytics 4 and is used in aggregate, anonymized form. Cookies We use session cookies and persistent cookies to maintain your preferences and understand how visitors use our website. You may disable cookies through your browser settings; doing so may affect certain site functionality.

We use personal information for the following purposes, which are identified before or at the time of collection: • To respond to your inquiries and provide the services you have requested • To send you resources, downloads, or masterclass access you have registered for • To manage our client and prospect relationships • To deliver marketing communications where you have provided consent • To improve and optimize our website based on aggregated usage data • To comply with applicable legal obligations We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your personal information with the following categories of third parties: Service Providers We share data with trusted service providers who process information on our behalf, including FormSubmit (form processing). These providers are contractually obligated to protect your information and use it solely for the purposes we specify. Legal Requirements We may disclose personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights or the safety of others. Business Transfers If Navigator is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any such change and any material change to how your information is used.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact and lead records are retained for up to three (3) years from the date of last interaction unless you request deletion earlier. Website analytics data is retained in accordance with Google Analytics' default retention settings.

We take the security of your personal information seriously. We employ appropriate physical, technical, and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular review of our data handling practices. No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

As a Canadian resident, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Withdraw consent to our use of your personal information at any time (subject to legal or contractual restrictions) • Request deletion of your personal information, subject to applicable legal obligations • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated To exercise any of these rights, please contact us using the information below. We will respond to all requests within thirty (30) days.

Our website may contain links to third-party websites. Navigator is not responsible for the privacy practices of those sites and encourages you to review their privacy policies independently. The inclusion of a link on our website does not constitute endorsement of the linked site.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of the revised policy.

For any privacy-related questions, requests, or complaints, please contact: Navigator Privacy Officer 31 Applewood, Sudbury, Ontario P3L 0A8, Canada Email: strategyteam@navigatoroa.com If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by phone at 1-800-282-1376.